Refund policy
Refund & Return Policy
Last Updated: 21/07/2026
At GetPadder (getpadder.com), customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
1. Return Eligibility
We accept return requests within 14 days from the date your order is delivered.
To be eligible for a return:
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The product must be unused, unworn, and in its original condition.
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The product must be returned with all original packaging, tags, accessories, and any complimentary items included with the order.
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You must provide a valid order number, invoice, or proof of purchase.
Products returned without proof of purchase may not be eligible for a refund or exchange.
Please do not return products to the manufacturer. Return instructions will be provided by our customer support team.
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
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Products marked as non-returnable.
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Personalized or customized products.
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Gift cards.
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Items returned after the 14-day return window.
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Products showing signs of use, damage, or improper handling by the customer.
3. Refund Process
Once your returned item is received, it will be inspected by our team.
After inspection, we will notify you via email regarding the approval or rejection of your refund request.
If your refund is approved:
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The refund will be processed to your original payment method.
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Processing time may vary depending on your payment provider, bank, or card issuer.
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Most refunds are completed within 5–10 business days, although some financial institutions may take longer.
4. Delayed or Missing Refunds
If you have not yet received your refund:
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Check your bank account again.
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Contact your credit card company, as it may take some time before the refund is officially posted.
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Contact your bank, as additional processing time may apply.
If you have completed these steps and still have not received your refund, please contact us at:
Email: [Insert Support Email]
5. Sale and Promotional Items
Unless required by applicable law, products purchased during sales, promotional campaigns, clearance events, or with special discounts are generally not eligible for refunds.
If a sale item is received damaged or defective, please contact our customer support team for assistance.
6. Exchanges
We only replace products that are received defective, damaged during transit, or if an incorrect item was delivered.
To request an exchange, please contact us at:
Email: [Insert Support Email]
Our support team will guide you through the exchange process.
7. Gifts
If a product was purchased as a gift and shipped directly to you, any approved return may be processed according to the circumstances of the original purchase.
If the order was not identified as a gift at the time of purchase, or if the purchaser received the order before giving it to you, any approved refund will generally be issued to the original purchaser.
8. Return Shipping
Unless the return is due to our error (such as a damaged, defective, or incorrect product), customers are responsible for the shipping costs associated with returning products.
Please note:
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Original shipping charges are non-refundable unless required by law.
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Return shipping costs may be deducted from your refund where applicable.
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We recommend using a trackable shipping service or purchasing shipping insurance, especially for products valued above ₹1,000.
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We cannot be responsible for returns that are lost or damaged during transit.
9. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us process your request quickly, please include:
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Your order number
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Clear photographs of the product
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Photographs of the packaging
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A brief description of the issue
10. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
Website: https://getpadder.com
Email: getpadder@gmail.com